Friday the company issued a warning after it said it has received multiple reports of phone scams involving customers’ utility bills and personal information. KCP&L said most of those targeted are restaurants and small businesses, but all customers should be aware of this important notice.
With the phone scam, customers are prompted by a recording to input their payment information. This phone number is not associated with KCP&L. There have also been reports of a live person posing as a KCP&L employee who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. In some instances, the caller requests that the customer purchase a money gram to pay their bill. If the customer is unable to make an immediate payment or does not answer, the caller gives out a return phone number for customers to call back.
KCP&L said if customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact the KCP&L Customer Contact Center at (888) 471-5275 or (816) 471-5275.